Privacy Policy

Your privacy is of great importance to esenol.nl. We adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the webshop www.esenol.nl with information that we learn about you.

If you have any questions, or want to know exactly what we have requested from you, please contact esenol.nl.

Order Handling

When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this we use your payment details, name and address details, gender, e-mail address, telephone number and billing address. We do this on the basis of your permission. We keep these until your order has been completed and seven years after that (which is the legal obligation to retain).

Providing to third parties

We work with document companies, who may receive your personal data from us above. We work together with:

Our payment provider

Klarna and Mijnwebwinkel

Advertisements 

We would like to send you advertising about offers and new products or services. We do this: through social media. You can object to this advertising at any time. You can block us or use the unsubscribe option.

Location data

Sometimes it is necessary for our webshop www.esenol.nl to find out where you are. We then ask separately whether we may know this and only if you give permission, we will receive this information. For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the creators of this software (such as Google Maps) do with it. So always read their privacy statements.

Provision to other companies or  institutions

With the exception of the partners mentioned above, we will under no circumstances give your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this in the event of a suspicion of a crime). Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.

Cookies

Our web store uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But we can also see that you visit us again. When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your consent to the use of these cookies. You can disable the placing of cookies via your browser, but some things in our webshop will no longer work properly. We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements.

Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep. We allow Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize the IP addresses.

Security

Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We constantly adjust the security and pay close attention to what can go wrong.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to it, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us.

In all likelihood, we can no longer continue our services in such a case, because the secure linking of data files can then no longer be guaranteed.

Changes to this privacy statement

When our webshop is updated, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

Viewing, changing and deleting your data

If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

Get an explanation of what personal data we have and what we do with it

access to the precise personal data we have

have mistakes corrected

delete outdated personal data

revoke consent object to a particular use

Make sure that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person.

Complaints

If you feel that we are not helping you in the right way, you have the right to lodge a complaint with the regulator. This is called the Dutch Data Protection Authority.

Contact details

esenol BV
Philips de Goedelaan 2-14
5615PN Eindhoven
info@esenol.nl